Total quality management in a knowledge management perspective
نویسندگان
چکیده
منابع مشابه
Integrating Total Quality Management and Knowledge Management
In the early1980s when total quality management (TQM) was first introduced in companies as the way to achieve organizational success/excellence, it did not receive an immediate support and universal acceptance. Gradually the benefits of quality and quality management programs became evident and controversies disappeared. Twenty years later, organizations are facing precisely the same dilemma wi...
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1 Lampros K Stergioulas, Department of Communication Systems, Lancaster University, Lancaster, LA1 4YR, [email protected] 2 Bernd Simon, Department of Information Systems, Vienna University of Economics and Business Administration (Wirtschaftsuniversität Wien), A-1090 Vienna, Augasse 2-6, [email protected] 3 Hassan Ahmed, Department of Communication Systems, Lancaster Univer...
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ژورنال
عنوان ژورنال: Journal of Documentation
سال: 2000
ISSN: 0022-0418
DOI: 10.1108/eum0000000007108